Managed services
Higher efficiency through managed services
We keep the infrastructure secure and dependable so our clients can concentrate on their business. Our service organisation follows international good practice and the ITIL and ISO 20000 standards.
What we deliver
Physical, virtualised and cloud servers
Operating systems
Network infrastructure
Data storage systems
Standalone workstations and peripherals
Vendor liaison
How we work
Support runs through a ticketing system that gives clients full traceability of our work and control over change management. We maintain a configuration management database (CMDB) as part of asset management, which lets us govern the asset lifecycle as an element of support.
- Procurement and deployment of the right equipment and software for specific needs
- Scheduled preventive maintenance of the infrastructure
- Continuous monitoring and management to detect and prevent incidents
- Patch management that applies the latest security improvements while keeping systems operational
Service levels (SLA)
Services are delivered under a service level agreement setting out concrete parameters — service hours, response times, priorities and more. Subscription plans cover the standard 9×5 and 24×7 windows as well as bespoke arrangements matched to specific needs.
Security and reliability
As a certified information security company, our focus is on managing and protecting our clients' information. We apply a combined set of measures for identifying and managing risk, paired with a proportionate incident response.